Cakes

Our photographs are an accurate representation of our cakes however as each cake is a handmade “one off” creation details may vary and colours may not be exactly as shown.

Please note that when ordering a cake using one of our photos as reference that the size of the cake may alter the proportions – smaller cakes appear deeper than larger cakes etc.

All of our cakes are baked fresh to order and as such we require a minimum of 3-5 days notice for most orders. Our buttercream cakes can sometimes be made with shorter lead times but please call the shop to enquire if this is possible.

Cake cancellations

Website & Instore orders - for cakes ordered through our website or cakes ordered in store.

7 working days or more + full refund or credit
3 working days - credit or reschedule
Less than 48 hours notice – no refund/credit or reschedule

Please note that orders placed without giving enough notice may not be delivered/ready for collection on time.

If for any reason you are unhappy with one of our products we require to be notified within 24 hours via phone call or email. If you believe a cake to be damaged are unhappy with any aspect of the cake we may require photographs showing the condition of the cake and if requested by us, for the cake to be returned to the store in it’s damaged/dissatisfactory state.

Please note that whilst refunds can be made, compensation will not exceed the original total paid for cakes.

Weddings

online / in-store wedding bookings

Date (but not necessarily design) to be confirmed with a 50% non-refundable deposit ideally 3-6 months prior to the wedding.

The final design needs to be confirmed 1 month prior to the wedding, after this point any changes may incur a charge.

The cake will be delivered and set up by a member of the Akara Bakery team. We will liaise with your wedding planner on the run up to the wedding to confirm a suitable delivery day and time.

Once the cake has been delivered and set up, we can accept no responsibility for any damage that may occur by venue staff members.

We accept no responsibility for any additions to the cake not supplied by the company for example cake toppers, brooches etc. Whilst we handle these with the upmost care, we cannot guarantee the robustness of quality after the original set up.

All cake instructions should be left with the wedding planner. We accept no responsibility for miscommunication between members of the venue staff. If you would like to save part of the cake etc, please ensure you have made a member of staff at your venue fully aware of this.

The balance of the cake + delivery to be paid strictly 2 weeks prior to the wedding.

We check with every venue if there is a cake stand suitable for your cake, however we accept no responsibility for this being available on the day. Please make your venue aware if you would like to use their cake stand.

Wedding cancellations & complaints procedure

The 50% confirmation fee is only applicable to a wedding cake and can’t be transferred to another cake - for example creating a birthday cake if the wedding is cancelled.

The booking fee covers the cost of our cake tasting, admin fee and also against other potential bookings we have turned away.

Akara will endeavour to work with couples to reschedule wedding cake bookings to a new date where ever possible.

Cake design and flavours can be changed up until 30 days before the wedding, where we take the final balance. Any changes made after this point may incur a charge.

Should you require to cancel your event within 14 days, the full balance of the order is retained and this is not transferable to another date or event.

If for any reason you are not happy with your wedding cake, we require to be notified no less than 48 hours following your wedding. Photographs showing the condition of the cake will be required.

Please note that whilst refunds can be made, compensation will not exceed the original total paid for the cake.

We strongly advise all couples to take out appropriate wedding insurance before booking with us.

These is our refund policy, by ordering from us you accept these terms.

Thank you.